Customer Service

How To Order

There are two ways to order on our website...

Online Ordering: Browse our selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout.

Every order you place at 2008NationalElectricalCode.com is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private and secure.

...You can also place your order by phone, fax and mail!

Contact us via Phone: Feel free to call us or email us with any questions that you may encounter during your online shopping experience. We're standing by from Monday - Friday 6:00am - 9:00pm CST; Saturday 9:00am - 5:00pm CST to give you the help you need.

Toll Free Number: 1-800-253-0541
International & Local: 1-608-743-8031

Contact us via Fax: Use our toll-free fax number to fax over orders or to contact one of our Customer Service Representatives.

Toll Free Fax: 1-800-647-7233
International: 1-608-743-8037

By mail:

  • 2008NationalElectricalCode.com
    • PO Box 5196
    Janesville WI 53547-5196
  • USA

Sales Tax

We are required by law to collect applicable state and local tax on items sold to Purchasers in Wisconsin, Illinois, Michigan, Texas, Connecticut and New York for which sales tax exemption certification has not been provided.

Return Policy

We're not satisfied unless you're satisfied!

If any product does not satisfy your needs, or if the product arrives damaged, it may be returned within 30 days of order receipt for a full refund. Before sending your item back, you must call our Customer Service Group at 1-800-253-0541 for your Return Material Authorization (RMA) Number. Videotapes, DVDs, audiotapes, computer software, reports and custom orders are not returnable. Books are returnable within 7 days of receipt. Test chemicals, once opened, are not returnable. Returned merchandise must be in its original box, in new condition and include all instructions, and the invoice or packing slip.

Damaged in Shipment? Please save the item(s) and packaging, then notify us by phone at 1-800-253-0541. We'll arrange for the carrier to inspect and pickup the damaged item(s).

Questions? Please call our Returns Department at 1-800-253-0541, Monday - Friday 6:00am - 9:00pm CST or email us at info@2008NationalElectricalCode.com.

Forms of Payment

We accept Visa, MasterCard, American Express and Discover cards (from U.S. providers only). For your convenience, we also accept electronic personal checks (U.S. banks only). Please note that checks are not accepted for downloadable items.

To pay by credit card: Simply enter your credit card information and billing address at checkout. Your card will not be billed until your order has shipped.

To pay by e-check: Paying by e-check is just as fast and easy as paying by credit card. Simply enter your bank's routing number (as printed on your check), your account number and the check number to authorize a one-time payment.

Two-Click Buying: Two-click buying is the fastest, easiest way to purchase items from 2008NationalElectricalCode.com - simply add an item to your cart, and you'll be directed to the checkout page! To start using two-click buying, simply store your payment information by clicking the Edit Payment Information link in My Account and select the two-click buying checkbox. Your information will be encrypted and safely stored in your account. For your security 2008NationalElectricalCode.com does not store your cvv number.

Repairs

The 2008NationalElectricalCode.com Repairs Department will take care of all your service needs. Please contact our Repairs Department at 1-800-253-0541, Monday through Friday 7:00 am to 7:00 pm CST or email us at info@2008NationalElectricalCode.com.

Contact Us

We're always looking for ways to better serve you...we want to hear from you!

Contact us via Phone: Feel free to call us or email us with any questions that you may encounter during your online shopping experience. We're standing by from Monday - Friday 6:00am - 9:00pm CST; Saturday 9:00am - 5:00pm CST to give you the help you need.

Toll Free Number: 1-800-253-0541
International & Local: 1-608-743-8031

Contact us via Fax: Use our toll-free fax number to fax over orders or to contact one of our Customer Service Representatives.

Toll Free Fax: 1-800-647-7233
International: 1-608-743-8037

By mail:

  • 2008nationalelectricalcode.com
    • PO Box 5196
    Janesville WI 53547-5196

By email:

Privacy Policy

We realize that making purchases at 2008NationalElectricalCode.com, or any other website, requires trust on your part. We value your trust, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us, and that your personal information will only be used as set forth in this Privacy Policy.

The Information You Provide

The security of your personal information is very important to us. We collect personal information that you choose to voluntarily provide. This information includes your email address when you request a catalog or make a purchase. We may also ask for personal information when you contact a Customer Service Representative. This allows us to protect your confidentiality by verifying your identity.

When you make a purchase using a credit card, we collect your name, billing address, card type, number and expiration date. We collect this information in order to complete the transaction. We also collect information that allows us to ship your order. This includes the name, address and phone number of the intended recipient(s).

From time to time, 2008NationalElectricalCode.com may conduct surveys and contests via our website, email or other media. If you choose to participate, we may request your name, email address, mailing address and other personal information.

How We Protect the Security of Your Personal Information

The security of your personal information is important to us. Every order you place at 2008NationalElectricalCode.com is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private, confidential and secure.

2008NationalElectricalCode.com also has a digital certificate from Thawte Inc., a leading provider of Internet trust services. When you enter a secure portion of our site (any page containing personal information), a closed lock or solid key should appear in the bottom of your browser. If you click this image, a window displaying security information will appear. This certificate guarantees that your information is being securely transmitted to an authorized 2008NationalElectricalCode.com server.

Cookies

2008NationalElectricalCode.com does not use permanent cookies. However, online shopping does require per-session cookies. As soon as you close your browser, these temporary cookies are deleted. You can browse 2008NationalElectricalCode.com with cookies disabled, but you will be unable to purchase items.

2008NationalElectricalCode.com does not allow third party cookies. If you come to 2008NationalElectricalCode.com through one of our affiliate websites, they may place a permanent cookie on your computer. This cookie is only used to track click-through rates from our affiliates.

Additional Computer Information

We collect certain technical information from your computer each time you request a page during, a visit to 2008NationalElectricalCode.com. This information may include your Internet Protocol (IP) address, operation system, browser type and the address of a referring website. We do not sell or rent this information, the information we collect is only used to enhance our customers' shopping experience, improve our internal searches and to develop aggregate information about our customer base and usage patterns.

How We Use Your Personal Information

Information we collect on 2008NationalElectricalCode.com may be used to enhance your shopping experience in the following ways:

  • Billing your credit card for your purchases
  • Confirming your orders
  • Delivering the merchandise that you purchase online
  • Responding to your customer-service inquires or requests
  • Communicating special offers and featured items to you (if you choose to receive such notices)
  • Finding and stocking the products you want
  • Customizing your shopping experience

CBE may also use the information collected to notify visitors of changes to the site and for any other legitimate and lawful business purpose. CBE may choose to share information with third parties, such as suppliers, financial institutions, and third party service providers, and with any successor to CBE's interest. CBE may disclose information about any site visitor when required by law.

The Communications You Receive From Us

If you choose to receive periodic communications from us, we may, from time to time, send you email messages with new items, featured merchandise and special offers. You can choose to stop receiving these emails at any time. Simply reply to the email with the word, "Unsubscribe" in the subject line.

The only email messages you will receive from 2008NationalElectricalCode.com when you elect not to receive informational emails, will be to confirm any purchases made, let you know your order has shipped, respond to Customer Service inquiries and answer any other questions you may have about our site. We may also need to send operational emails to inform you of any changes to our site that might affect your personal information or to announce product recalls.

2008 National Electrical Code is associated with Construction Book Express